Responsible Gambling
Updated: 10 November 2026
Cango Review NZ is an independent information site with affiliate links that reviews Can Go Casino for New Zealand readers. We are not the casino and do not manage player accounts. Playing online pokies and live dealer games should stay a form of paid leisure, never a way to make money or cover household bills. This page sets out the account tools normally available at the casino, the early warning signs of harmful play, practical ways to set a personal budget, and where to find free support in New Zealand.
Responsible gambling at a glance
Before you spin a reel or join a table, it helps to know which controls are available on your profile. Can Go Casino provides standard account tools that let you cap your spending or step away from the screen. You can usually apply these controls yourself inside your profile or ask the 24/7 live chat team to put them in place, with staff typically replying within about two minutes.
| Tool | What it does | Where to set it |
|---|---|---|
| Deposit limits | Caps the amount of money you can add to your balance over a daily, weekly, or monthly period. | Account settings or via 24/7 live chat |
| Loss or wager limits | Restricts the total sum you can lose or stake across pokies and tables within a chosen timeframe. | Account settings or via 24/7 live chat |
| Session reminders | Shows an on-screen alert after a set period of play to tell you how long you have been logged in. | Account settings or via 24/7 live chat |
| Time-out | Freezes your account for a short cooling-off period, usually from 24 hours up to a few weeks. | Account settings or via 24/7 live chat |
| Self-exclusion | Blocks access to your profile and stops marketing messages for several months, a year, or permanently. | Account settings or via 24/7 live chat |
Lowering a financial limit usually takes effect right away. If you ask to raise a cap or remove a restriction, there is typically a cooling-off delay of 24 to 48 hours before the change goes through.
The casino’s Responsible Gaming page lists the tools available on the account: limits, time-out and self-exclusion.
Signs that play is becoming a problem
Harmful habits can build up quietly when playing from home or on a mobile browser. Look closely at your routine if you notice any of the following behaviours:
- Spending more money or time on pokies than you planned before logging in.
- Depositing again right after a losing session to try to win back lost funds.
- Using money meant for rent, power, groceries, or family savings to fund your balance.
- Hiding bank statements, browser history, or the amount of time you spend playing from family and friends.
- Feeling irritable, restless, or anxious when you try to cut down or skip a session.
- Borrowing money, selling personal items, or relying on credit to keep playing.
- Letting online gaming interfere with your job, studies, or sleep.
Setting limits before you play
The simplest way to stay in control is to decide on your numbers before you make a first deposit. Because accounts for New Zealand players at Can Go Casino run in AUD or EUR rather than NZD, you also need to keep currency conversion in mind when planning your spending.
Start by working out your disposable income for the week after all essential living costs and savings are set aside. For example, if you have $100 AUD of spare leisure money for the week, you might decide that only half of that goes toward online gaming. You would then set a weekly deposit limit of $50 AUD in your account settings before opening any games. Once that $50 AUD is spent, your session is over for the week regardless of whether you are ahead or behind.
Pair your financial cap with a time limit. Decide in advance that you will play your favourite pokies for no more than 45 minutes on a Friday evening, and set an alarm on your phone alongside the casino session reminder. Avoid playing when you are tired, stressed, or drinking alcohol, as it becomes much harder to stick to a plan.
The Underage Gambling policy is short: no one under 18 may open an account, and accounts found to belong to minors are closed.
Getting help in New Zealand
If you feel that your play is slipping out of your control, or if you are worried about someone close to you, you do not have to handle it alone. Start by talking openly to a partner, family member, or friend you trust about what has been happening. Putting the situation into words often makes the next step much easier, including handing over control of shared bank cards for a while.
For professional support, reach out to Gambling Helpline NZ. The service is completely free, confidential, and available across the country to both players and their whānau. Trained advisors can talk you through practical ways to block gambling payments, manage debt, and connect with local counselling services in your area.
Online casino play is strictly for adults aged 18 and over. Under-18s may not open accounts, deposit funds, or play any games at Can Go Casino. If you share a computer, tablet, or phone with children or teenagers in your household, always log out after every session, never save your password or payment details in the browser, and consider installing parental filtering software on shared devices.